Shipping policy

Welcome to Moonstone Garden!

We are dedicated to providing you with high-quality, natural products. Below you will find our shipping policy, which outlines the details of how we deliver our products to you.

Processing Time:

• All orders are handcrafted and packed with care. Please allow up to 3 business days for your order to be handmade, processed, and prepared for shipping.

Shipping Methods and Delivery Times:

• We offer the following shipping options:
  • Standard Shipping
  • Expedited Shipping
  • International Shipping
• Delivery times are estimated by the carrier you choose and may vary depending on your location and other factors.  We default to using USPS unless otherwise requested.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping charges at checkout before completing your purchase.

International Orders:

• For international orders, please note that you are responsible for any customs fees, taxes, or duties that may apply. These charges are not included in our shipping rates and are the responsibility of the recipient.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress.

Damaged or Lost Packages:

• In the unlikely event that your package is lost or arrives damaged, please contact us immediately at support@moonstonegarden.com. We will work with you to resolve the issue and ensure your satisfaction.